For younger trainees in the hospitality and catering industry.This new edition of Highly Recommended has been completely revised to take account of innovations and changing practices within the sector.Highly Recommended 1 and Highly Recommended 2 provide students with simple, functional language for dealing with customers and colleagues in a variety of situations, from taking reservations to dealing with complaints. The course offers a straightforward approach to developing speaking and listening skills in the context of the hotel and catering industry.